• All FM Permanent Cosmetics Ltd prices advertised are subject to change at any time. Any previously advertised price either printed or found on the internet will cease to be valid. The price quoted at the time of contact with us (either by email, phone or personal visit) is only available for a maximum of 7 days and must be in writing from ourselves.
  • All course bookings require a deposit to secure your place. Deposits are non-refundable.
  • Full payment for your course must be made no later than 14 days prior to the first day of your course. You run the risk of losing your place on the course and your deposit if this is not made.
  • Cancellations are subject to the following:
    • If you need to cancel or postpone a course, you must give us 4 weeks notice. Under exceptional circumstances we may allow you to postpone your course with management discretion.
    • Courses can only be cancelled or postponed once, after which deposits will need to be paid again to secure your place. No refunds will be given against cancelled or postponed courses.
    • Cancellations less than 4 weeks prior to the start of the course will have no refund (you will be charged the full amount) unless there is exceptional circumstances and with management discretion.
    • For your security, we will not accept cancellations by phone, text or social media. If you wish to cancel or postpone a training course you must indicate in writing via email. Cancellations will only be accepted during our opening hours and not at evenings, weekends or holidays.
  • Your course can be moved once, as long as it’s to an equivalent course subject. It must be booked and taken within 3 months of the original course. Any outstanding costs must be paid and further cancellations of the same course will result in losing everything you have paid to date.
  • Proof of ID, signed terms & conditions, delegates agreement and your student form, must be returned prior to receiving confirmation of your booking. To secure your training course, you must complete and return these forms within 7 days from the date of your booking and ensure all payments are made on time. Your course confirmation letter, manuals and exams will be sent at this time.
  • If you do not receive any expected emails, please contact us at your earliest convenience so that we can ensure all of the correct details for you are on file, and can resend anything you need with enough time prior to your course.
  • Please ensure we have the correct spelling of your name for your certificate.
  • Courses can be transferred into another person’s name for an administration charge of £50.
  • Please ensure you have made your own checks with regard to your local bye-laws and insurance costs. Some insurers may require certain pre-requisites prior to insuring your business.
  • You have unlimited support available after taking the course. Some skills learnt in the courses need plenty of practice afterwards to perfect and refine them. FM Permanent Cosmetics Ltd offer post-training support and advice, as well as drop in days for your convenience. If students would like refresher sessions or one-to-one additional training, this will be charged at £50 per hour with a required minimum of a 2 hour booking. It is in our best interest to work with you until you are happy with your newly found skills.
  • No refunds are available due to your inability to perform the treatment, change in your circumstances or the course not meeting your own personal expectations. Everyone has differing learning abilities, please advise the your tutor of any disabilities or additional learning requirements you may have prior to your course, or of any changes you wish to see on the course to suit your expectations. This is to allow us to effectively assist you in your chosen subject.
  • FM Permanent Cosmetics Ltd reserve the right to cancel, re-schedule or vary any part of a course due to insufficient numbers, reasons beyond control or changes in regulations. Where this is the case, we will not be held liable for transportation, accommodation, loss of earnings or any other associated costs.
  • On occasion, FM Permanent Cosmetics Ltd may reduce course prices last minute to build up numbers instead of cancelling the course. On these occasions, you will not be eligible for these special offer prices. Similarly, if you have paid an early bird booking price, we would not charge you more if we sell the other spaces at full price. From time to time, we run special promotional offers which are only valid for customers at that time; they are limited and cannot be backdated.
  • Whilst delegates are on the premises, they are obliged to abide by all health and safety policies that are in place. Where a delegate is disruptive to other delegates, breaches health and safety guidelines, appears to be under the influence of drugs or alcohol, or endangers themselves or others, we reserve the right to ask that candidate to leave the premises. Candidates that are asked to leave the course for the above reasons will not be entitled to a refund.
  • FM Permanent Cosmetics Ltd does not accept responsibility or any liability for delegate’s belongings whilst they are on site. This includes personal equipment and vehicles which are brought onto the premises; they are left entirely at the owner’s risk.
  • Tutors reserve the right to ask students to complete a written, oral exam and/or case studies. This is at their discretion and to keep standards high.
  • Certificates can be replaced. There is a fee of £25 per certificate to cover the cost of reprinting, postage and searching for the student’s information in the database. Payment is made at the time of ordering your certificate and they will say ‘duplicate’ on them.
  • As part our service to provide excellent customer service, we operate an equal opportunities policy. Students will not experience discrimination on any counts. FM Permanent Cosmetics Ltd will not tolerate abuse physical or verbal abuse to any trainer, at any time. Nor will they tolerate any sexism, ageism, racism or any type of discrimination of any sorts. Bearing this in mind, students need to be aware that both males and females book on these courses and we will pair you up accordingly to practice on (you may be working on someone of the opposite sex). Deciding not to carry on with the day if you do not wish to work on another student will result in your loss of fee.
  • FM Permanent Cosmetics Ltd operates a non-smoking policy.